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Salon Policies

If you can’t find the information you need, please feel free to contact us at 773.486.3826 or booking@pennylanechicago.com

Payments
We accept all major credit cards, as well as cash or check. TIPS ARE CASH ONLY. We apologize for any inconvenience.
Returns/Refunds
Should you find dissatisfaction with any products purchased at Penny Lane, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.
Tardiness
We will have to reschedule your appointment if you are late and we are unable to to complete your service which will result in a charge of your card on file. 



If possible, we will do our best to give you a modified service during your scheduled time, but you will be charged the cost of the full service. If you have to reschedule, you will be charged for your service.



We are unable to accommodate tardiness as our stylists do not have assistants and are scheduled to be with you one on one the entire service, and are generally booked back to back. Our quality of work is very compromised if you are not present for your full appointment time. Please make sure you plan accordingly and it is always best to try to be here 10 minutes early.
Redo Policy
Penny Lane Studios stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Haircut tweaks and adjustments will be honored for two weeks of the date of service.



Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied. Due to outgrowth/ maintenance, color corrections will only be offered within 3 weeks of date of service.

Children’s Cuts
We do not have special pricing for children's cuts, and at the moment can only accommodate children 12 and older. Please read client guest policy at bottom of the page regarding bringing children or guests with you to your appointment.
Videography Policy
We love vloggers and clients that promote out business via social media. However, due to our communal space and the privacy/ comfort of our other clients, we do not allow filming within the salon. Thank you for your understanding..

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MEET THE OWNERS

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Meet our Team