All the answers to most of your questions... as of 6/8/20
Penny Lane will be open for business starting June 9, 2020! As always, community works best when we band together to help each other. We have been so touched and are so grateful to have such a wonderful client base. Thank you for your continued support and loyalty while we make our way through this tough time. We can not wait to see you and get back to work!
What if I had an appointment that got cancelled?
We will reach out to you via phone, email and text to reschedule you. We have begun rebooking clients with canceled appointments in March and are moving through the schedule. If you have received a text from us but not a phone call, we will be reaching out before we open. We promise!!
How do I contact the salon?
Please do not call the salon unless you are returning a phone call from us. Email is preferred at .
We are not responding to voicemails or emails for new booking requests. We will add you to our call list and get back to you after we open.
We have many appointments to reschedule and will contact you when we are ready to book.
In the meantime, you may fill out our policy update acknowledgement. This will be required before confirming any appointments.
Why is it taking so long for me to get rescheduled?
Our schedule will be adjusted to limit the number of stylists and clients in the salon per city and state capacity regulations. This is for the safety of our staff and our clients as we adhere to strict guidelines.
Please bear with us as we are attempting to reschedule 11 weeks of cancelled appointments in to very a restricted schedule. Let reception know if you are willing to wait to rebook your appointment until later in the summer/fall.
We will be encouraging clients to rebook haircuts as maintenance cuts/dry cuts to avoid washing hair. This is a much faster and cheaper alternative as well as requires much less contact time between client and stylist. We will not be offering extended drying services at this time.
What do I do when I arrive for my appointment?
Our waiting area is closed. We will be texting and calling clients when we are ready to begin an appointment. Please wait outside or in your car if you arrive early. You may only utilize the parking lot during your service but please do not park and walk around if you arrive early.
Please only bring a wallet and cell phone into the salon if possible. Our coat rack will be inaccessible however we will provide you with a plastic bag to keep purses and coats in if necessary.
We will require clients to come to their appointment with over the ear masks so we can access your full head while still being masked. We have disposable masks available however everyone must be masked to enter the building.
Our drink service will be temporarily suspended. Please do not bring food or beverages into the salon. Guests are allowed to bring a personal water bottle to extended color services. Please avoid using the restroom if possible.
Will there be changes to your pricing?
*To avoid appointment overlapping, as well as scheduling staff time for sanitation, we must add 15 minutes on to each appointment time. This will result in a $10 increase until we can resume normal appointment times. Without these changes our business would not be able to stay operational at the reduced capacity with the current regulations. The cities regulations put us at 25% capacity, therefore all stylists have been reduced from full time to part time.
Will there be new rules or safety precautions?
We will not be permitting scheduled clients to bring guests (children, friends, family members) into their appointment with them. If you arrive with a guest we will ask them to excuse themselves during the duration of your appointment to limit the number of people in our small space. If they can not be left unattended outside of the salon (children) you will be charged for the service and asked to reschedule.
All stylists will be wearing masks and potentially gloves.
If you are unwell, have recently returned from any air travel or have come into contact with someone with COVID-19, please reschedule, even if you do not have any symptoms. We will help to accommodate you at a time that suits.
What are the payment options? Can I still pay/ tip with cash?
We will not be accepting cash payments until further notice. Please utilize online payments (Zelle,Venmo) to tip your stylists if available.
How can I be fully prepared for my appointment?
We ask you to come to your appointment with freshly washed hair and scalp as well as washing your hands immediately upon arrival to the salon at our back bathroom or our hand washing station at the back sink of the salon.
We require clients to wear over the ear masks so we can access your full head while still being masked. We have disposable masks available however everyone must be masked to enter the building.
As stated above, we ask that you fill out our policy update acknowledgement. This will be required before confirming any appointments.
What if I feel nervous coming into the salon and having my stylist so close to me?
While we will have limited the number of stylists and clients in the salon and will be sanitizing stations before and after each client, our space is still a public place of business with multiple people entering and exiting throughout the day. If you are uncomfortable being in very close contact with your stylist or in a space with others, please postpone your appointment until a later date. If you are at high risk or immunocompromised please postpone your appointment. It is impossible to socially distance yourself from your hair stylist and we want all guests to feel safe and comfortable while in our space.