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Salon Policies
If you can’t find the information you need, please feel free to contact us at 773.486.3826 or booking@pennylanechicago.com
Payments and Booking
We accept Visa and Master Card credit cards, as well as cash. TIPS ARE CASH ONLY. We apologize for any inconvenience. To book any appointment a Credit Card is required on file for our cancellation policy.
Returns/Refunds
Should you find dissatisfaction with any products purchased at Penny Lane, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.​
Online Booking-
Deposit/Cancellation Policy​​
Clients who pre-pay a deposit when booking an appointment understand that the deposit is refundable if the appointment is cancelled at least 48 hours in advance. To receive a refund, the client must notify us at the time of cancellation. If no refund is requested, the deposit will automatically be applied as a credit to the client's account for use toward a future service.​​
*Cancellation Policy*
We require either an Email, phone call, text or voicemail 48 hours prior to your scheduled appointment if you have to cancel or reschedule. Cancelling or rescheduling less than 48 hours in advance, will result in a 100% service charge onto the card on file. This regrettably includes last-minute circumstances including illness, emergencies, travel delays or weather related cancelations that are outside of our control. ​
Tardiness
We will have to reschedule your appointment if you are late and we are unable to to complete your service which will result in a charge of your card on file.
If possible, we will do our best to give you a modified service during your scheduled time, but you will be charged the cost of the full service. If you have to reschedule, you will be charged for your service.


We are unable to accommodate tardiness as our stylists do not have assistants and are scheduled to be with you one on one the entire service, and are generally booked back to back. Our quality of work is very compromised if you are not present for your full appointment time. Please make sure you plan accordingly and it is always best to try to be here 10 minutes early.
Children’s Cuts
We do not have special pricing for children's cuts, and at the moment can only accommodate children 12 and older.
Redo Policy
Penny Lane Studios stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Haircut tweaks and adjustments will be honored for two weeks of the date of service.


Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied. Due to outgrowth/ maintenance, color corrections will only be offered within 3 weeks of date of service.

Wellness fee/ Green Initative
We add $3.25 fee added to everyone's ticket to contribute to our staff's wellness fee and it is working!
Since the beginning the program, we are now able to offer our staff vision/dental and disability including maternity leave. This makes us so happy and thank you to our incredible community of clients for supporting your stylists and local business. We are figuring this out one year at a time and are so proud of the growth and support we have been able to experience with our team.
Our Green Initiative allows us to recycle almost everything that we throw away here at Penny Lane. From cut hair to unused hair color. $2.75 helps us cover the cost of this huge monthly expense but also helps us keep the world a better place. In 2024 Penny Lane diverted 1,257lbs of waste out of our landfills. As of April 2025 we've recycled over 500lbs of our trash! You can read more about it on our Going Green page.
Videography Policy
We love vloggers and clients that promote out business via social media. However, due to our communal space and the privacy/ comfort of our other clients, we do not allow filming within the salon. Thank you for your understanding..

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