This page refers to our normal business policies. Currently, due to the Covid 19 shutdown, we are scheduling only by phone. Please reference the Covid update page for current booking information.
Our booking system will now be securely storing credit card information and we will no longer require deposits! If you do not want your credit card kept on file, we require a 100% deposit of your service cost at time of booking. If we do not receive notice of cancellation or reschedule within 24 hours of your appointment time, 100% of your service total will be charged.
If you need to cancel or reschedule, please call the salon and LEAVE A MESSAGE. We do regularly check them and it is important that you leave a message if no one is able to answer the phone. Or email us! We will call or email you back if you would like to speak to someone.
Tardiness. We will have to reschedule your appointment if you are late and we are unable to to complete your service which will result in a charge of your card on file.
If possible, we will do our best to give you a modified service during your scheduled time, but you will be charged the cost of the full service. If you have to reschedule, you will be charged for your service.
We are unable to accommodate tardiness as our stylists do not have assistants and are scheduled to be with you one on one the entire service, and are generally booked back to back. Our quality of work is very compromised if you are not present for your full appointment time. Please make sure you plan accordingly and it is always best to try to be here 10 minutes early.
We accept all major credit cards, as well as cash or check. *TIPS ARE CASH, VENMO and ZELLE ONLY, we apologize for any inconvenience.
Penny Lane Studios stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Haircut tweaks and adjustments will be honored for two weeks of the date of service.
Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied. Due to outgrowth/ maintenance, color corrections will only be offered within 3 weeks of date of service.
Returns/Refunds- Should you find dissatisfaction with any products purchased at Penny Lane, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.
Videography- We love vloggers and clients that promote out business via social media. However, due to our communal space and the privacy/ comfort of our other clients, we do not allow filming within the salon. Thank you for your understanding.
Questions/Concerns? Please email management here.
CLIENT GUEST POLICY- NO GUESTS ALLOWED AT THIS TIME DURING COVID CAPACITY RESTRICTIONS.
Once we enter Phase 5, Penny Lane Studios will only allow 1 guest per client in the salon at a time. This is a precaution that we are implementing for safety reasons, as well as a courtesy to other clients that need to utilize our limited waiting area space. Our salon is small, so please only bring a guest if necessary. This rule includes children, and we apologize for any inconvenience.