Salon Policies
If you can’t find the information you need, please feel free to contact us at 773.486.3826 or booking@pennylanechicago.com
Payments and Booking
We accept Visa, Mastercard, and cash. Please note that gratuity is cash only.
A credit card is required on file to book an appointment in accordance with our cancellation policy.
Returns/Refunds
If you’re not satisfied with a product purchased at Penny Lane, we’re happy to apply the full value toward another product of your choice. Returns must be made within 30 days of purchase.
Online Booking-
Deposit/Cancellation Policy
Clients who prepay a deposit understand that it is refundable if the appointment is canceled at least 48 hours in advance. To receive a refund, the request must be made at the time of cancellation.
If a refund is not requested, the deposit will automatically be applied as a credit to the client’s account for future services.
Redo Policy
Penny Lane Studios stands behind all of our services. If for any reason you’re not completely satisfied, please reach out to us as soon as possible so we can make it right.
Haircut adjustments are honored within two weeks of your service. Color adjustments are offered within three weeks, as timing is important due to natural growth and maintenance.
Due to the artistic nature of our work, we do not offer refunds on services performed. However, we are committed to working with you to ensure you’re happy with your results.
*Cancellation Policy*
We require at least 48 hours’ notice to cancel or reschedule an appointment. You may notify us via email, phone call, text, or voicemail.
Cancellations or reschedules made within 48 hours of the scheduled appointment will result in a 100% service charge to the card on file.
This policy applies to all last-minute circumstances, including illness, emergencies, travel delays, and weather-related issues.
Tardiness
If you arrive late, we may need to reschedule your appointment if we’re unable to complete the service in the remaining time. In this case, the full service fee will be charged to the card on file.
When possible, we will do our best to offer a modified service within your scheduled time; however, the full service price will still apply.
Because our stylists work one-on-one and are often booked back-to-back, we’re unable to accommodate significant delays without impacting the quality of your service. We kindly ask that you plan accordingly and arrive on time — ideally 10 minutes early.
Children’s Cuts
We do not offer separate pricing for children’s cuts. At this time, we are able to accommodate clients ages 12 and older.
Wellness fee/ Green Initative
We include a $3.25 Employee Wellness Fee on each ticket to support expanded benefits for our team. Since implementing this program, we’ve been able to offer vision, dental, disability, and maternity leave — something we’re incredibly proud of. Thank you to our amazing community of clients for helping make this possible.
We also include a $2.75 Green Circle Fee, which supports our sustainability efforts. Through this program, we’re able to recycle nearly everything we use — from cut hair to unused color. In 2024, Penny Lane diverted 1,257 lbs of waste from landfills, and as of April 2025, we’ve already recycled over 500 lbs. You can learn more on our Going Green page.
Videography Policy
We love when clients share and support Penny Lane on social media. 🤍 However, to maintain a comfortable and private environment for all of our guests, filming is not permitted inside the salon.
Thank you for your understanding.
