COVID 19 update as of 3/20/20

We hope this finds you healthy. It is with a heavy heart but hopeful spirit that Penny Lane will be closing it's doors until at least 4/8. We recognize the ever growing threat to our community by staying open and hope by taking measures now, we can avoid even more drastic measures later. Social distancing for hair stylists and barbers is an impossible feat and our top priority in this moment is stopping spread and keeping our clients and stylists as safe as possible. 

   For clients with existing appointments during this time we are cancelling your appointments and will reach out to you to reschedule once we know more. We appreciate your patience as we don't want to keep having to reschedule you as the date of reopening may keep changing. 

   Please email Booking@PennyLaneChicago.com for appointment requests and check our website for updated hours and info. We will not have someone in the salon so your voicemail may not be answered until we re-open. Please email for guaranteed response.

   We will also be closing online booking until we know more confidently when we will reopen.

As always, we appreciate your immense support and know as a community we will pull through this. See you soon!

Always,

  Alexa, Coral, Christine, Diana, Emily, Elizabeth, Jon, Kierstin, Lisa, Laura, Trent, Taylor and Xotchilt at Penny Lane Studios

DEPOSITS

*NEW POLICY*

Our booking system will now be securely storing credit card information and we will no longer require deposits! If you do not want your credit card kept on file, we require a 50% deposit of your service cost at time of booking. If we do not receive notice of cancellation or reschedule within 24 hours of your appointment time, 50% of your service total will be charged.

If you need to cancel or reschedule, please call the salon and LEAVE A MESSAGE. We do regularly check them and it is important that you leave a message if no one is able to answer the phone. Or email us! We will call or email you back if you would like to speak to someone.

Tardiness. We will have to reschedule your appointment if you are:

10 min late or more to a 30-60 min appointment.

15 min late or more to an appointment over 60 min long.

If possible, we will do our best to give you a modified service during your scheduled time, but you will be charged the cost of the full service. If you have to reschedule, you will be charged 50% of your service total.

 

We are unable to accommodate tardiness as our stylists do not have assistants and are scheduled to be with you one on one the entire service, and are generally booked back to back. Our quality of work is very compromised if you are not present for your full appointment time. Please make sure you plan accordingly and it is always best to try to be here 10 minutes early.

PAYMENTS

We accept all major credit cards, as well as cash or check. *TIPS ARE CASH ONLY, we apologize for any inconvenience.

Redo Policy

Penny Lane Studios stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Haircut tweaks and adjustments will be honored for two weeks of the date of service.

Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied. Due to outgrowth/ maintenance, color corrections will only be offered within 3 weeks of date of service.

Returns/Refunds- Should you find dissatisfaction with any products purchased at Penny Lane, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.

Videography- We love vloggers and clients that promote out business via social media. However, due to our communal space and the privacy/ comfort of our other clients, we do not allow filming within the salon. Thank you for your understanding.

Questions/Concerns? Please email management here.

CLIENT GUEST POLICY- Penny Lane Studios will now only allow 1 guest per client in the salon at a time. This is a precaution that we are implementing for safety reasons, as well as a courtesy to other clients that need to utilize our limited waiting area space. Our salon is small, so please only bring a guest if necessary. This rule includes children, and we apologize for any inconvenience.

 

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