Frequently Asked Questions

If you can’t find the information you need, please feel free to contact us at 773.486.3826 or booking@pennylanechicago.com

Salon Policies

Q: Why do you keep a credit card on file? A: We hold a card on file to support our cancellation and deposit policy. This helps protect our stylists’ time and allows us to offer appointments to clients who are waiting for availability.

Q: What should I know before my appointment? A: We ask all clients to review and sign our Booking Agreement prior to each visit. It’s updated regularly and outlines everything you need to know to feel prepared for your appointment.

Q: What should I do when I arrive for my appointment? A: Our waiting area is limited, so we ask that you arrive at your scheduled appointment time. If you arrive early, please wait outside or in your car and come to the front door at your appointment time. Our parking lot is reserved for clients during their scheduled service time only. Please avoid parking early and leaving the lot, as unauthorized use may result in towing. For your visit, we recommend bringing only essential items (wallet and phone) when possible.

Q: Are there any guidelines I should be aware of? A: To keep our space comfortable and focused, we ask that clients attend their appointments solo. We’re unable to accommodate guests (including children, friends, or family members) during services. If you arrive with a guest, we’ll kindly ask that they step out for the duration of your appointment. If a guest cannot be left unattended, we may need to reschedule your service in accordance with our cancellation policy.

Q: What are the payment options? Can I still pay or tip with cash? A: We accept Visa, Mastercard, Apple Pay, and cash (please note we do not carry coin change). Gratuity is cash only.

Q: How can I best prepare for my appointment? A: We ask that you arrive with freshly washed hair and scalp. Please also review and sign our Booking Agreement prior to your visit. This is required to confirm your appointment and is updated regularly to reflect the evolving needs of the salon.

Q: What is the employee wellness fee? A: Our employee wellness fee supports expanded benefits for our team, including vision, dental, disability, and maternity leave. Since implementing this program, we’ve been able to invest more deeply in the well-being of our staff, and we’re incredibly proud of that growth. Thank you to our amazing community of clients for helping make this possible 🤍 This fee is optional — if you prefer to opt out, simply let our front desk team know at checkout.

Q: What is the Green Circle fee? A: Green Circle is the program we partner with to recycle nearly everything we use — including your hair. This small fee helps cover the cost of that service and supports our commitment to sustainability. In 2025, Penny Lane diverted 904 lbs of waste from landfills.

General Hair Questions

Q: How do I choose the right stylist? A: All of our stylists are extensively trained in working with curly hair. We recommend visiting our team page to learn more about each stylist and see which curl types they most frequently work with.

Q: How is pintura different from balayage? A: Pintura is a hand-painting technique similar to balayage, but it’s specifically designed for curly hair. It’s applied curl by curl to enhance natural movement, shape, and dimension.

Q: Is going blonde safe for my hair? A: Lightening your hair does involve some level of damage, but when done thoughtfully and gradually, it can be achieved while maintaining the health of your hair. With the right care, patience, and professional guidance, going blonde is absolutely possible.

Q: Why does my hair look different at home or in different lighting? A: Lighting can significantly affect how your hair color appears. At the salon, we use lighting that mimics natural daylight to show true tones, while lighting at home or work is often warmer or dimmer, which can change how your color looks.

Curl Services

Q: What is a curly cut? A: A curly cut is a customized haircut designed specifically for your natural curl pattern, focusing on shape, movement, and how your hair falls naturally.

Q: Does my hair qualify for a curly cut? A: If your hair has any natural wave or curl, it’s a great candidate for a curly cut. This service is designed to work with your natural texture and enhance how your hair falls.

Q: How should I arrive for a curly cut? A: Please come in with your hair down, dry, and in its natural state (not pulled back or in a bun). Day 2 hair — or whatever reflects your best natural curl day — is ideal.

Q: Can I still straighten my hair after a curly cut? A: While we recommend wearing your hair in its natural state to maintain its health and integrity, curly cuts are versatile and can absolutely be worn straight.

Q: Can I get my hair blown out straight after a curly cut? A: We finish each curly cut with a wash, style, and final refining cut. For best results, your hair is dried in its natural curl pattern so we can perfect the shape and ensure you get the full benefit of the service.

Q: Is my hair right for a curly cut? A: Most people fall somewhere on the curl spectrum — from loose waves to tight curls. If your hair has any natural movement, a curly cut can help enhance its shape and bring out its best.

Q: What is a Specialty Curly Cut? A: Our Specialty Curly Cut is a customized service designed specifically for your unique curl pattern. Using a blend of intuitive and technical dry cutting methods, we shape your hair in its natural state to achieve the most accurate length, balance, and movement — no two curly cuts are ever the same. Our stylists are extensively trained in a variety of advanced curly cutting techniques, including RËZO, DevaCurl, Cut It Kinky, and continued education from leading curl specialists. This service also includes a guided coaching session at the sink, where we walk you through proper cleansing, conditioning, and styling techniques. You’ll leave with a step-by-step routine to help maintain healthy, defined curls at home. One of the biggest benefits of a curly cut is its longevity — most shapes last 4–6 months, depending on your length, curl pattern, and desired style. If you have any questions, our team is always happy to guide you through the process 🤍 Please note: Arrive with your hair thoroughly detangled. Additional detangling time may require an added fee — feel free to let us know in advance if you’d like to book a detangling session.

Q: Kids Curly Cuts — What if my child has curly hair? A: At Penny Lane, we believe it’s important for kids to learn to love and care for their curls from an early age. We love working with both children and their parents to build confidence and teach proper curl care. We offer the following options for curly kids: 1. Express Curly Cut + Styling Guidance (30 minutes) Available for children 12 and under This service includes a dry curly cut with one of our curl specialists, along with a brief verbal tutorial for both the child and one guardian on how to properly hydrate and style curls at home. Best for younger children or returning clients needing maintenance. Pricing: 50% of the stylist’s regular curly cut rate 2. Full Curly Cut Experience Available for children 12 and older This is our full curly cut service, including shaping, wash, styling, and in-depth education. As this service requires the same time and care, pricing is the same as our standard curly cut. If you have any questions, our team is always happy to help guide you to the best fit .